Consult offers highly skilled claims and business consulting services to assist you in improving the customer experience and develop your people.

 

Our services are practical and aimed at delivering value as quickly as possible.

Our Services include:

 

Audit and Review

• Technical and Service Audit of internal claims operations and external service providers – an all important independent view.
• Leakage Management and benchmarking
• GAP Analysis
• Delegated Authority: Binders and Compliance Reviews

 

Training

• Coaching and Mentoring Services – working with your people in the department on their work and building the practical knowledge and confidence.
• Technical Training seminars and classroom packages
• Technical Manual creation
• Web Training packages

 

Change Management

• Process Reviews and Implementation
• Project Management Services
• Supplier Due Diligence and Review

 

Interim Management

• Insertion of Management resources and project teams to assist with underperforming locations.

 

 

Consult Resolve – Complaints Handling

 

Consult Recovery – Dedicated Recovery Handling and Assessment

 

Consult Supply – Specialist Supply Chain Consultancy